Terms & policies

Terms and conditions

General Provisions

These Terms & Conditions (“Terms”) govern the use of the online store operated by Of Finland & Co Oy (Business ID: 3560768-9, hereafter referred to as “we,” “our,” or “us”). By accessing or using our website and services, you (“Customer” or “you”) agree to be bound by these Terms. If you do not agree with these Terms, you must not use our services.

Scope of Services

We act as an intermediary for the sale of products and services related to Finnish cultural heritage. We handle payments, customer service, and marketing, but the official seller of the products is either Of Finland & Co Oy or the partner brand. We may also organise or co-organise events, either independently or in collaboration with third parties.

Intellectual Property Rights

All content on this website, including but not limited to text, images, logos, and product descriptions, is the property of Of Finland & Co Oy or our partner brands. You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our explicit written consent. Sharing content for non-commercial purposes is permitted, provided that the source is acknowledged.

Product Responsibilities

Our website offers products sold by Of Finland and by partner brands. The responsibilities for each type of product are as follows:

Products Sold by Of Finland:
- We are the official reseller and are responsible for delivery, customer service, and addressing any issues related to your order.
- Delivery times may vary depending on supplier availability. We are not responsible for delays caused by issues beyond our control (e.g., supplier delays).
- For faulty products, we will coordinate with the supplier to resolve the issue. Please note that this may cause delays in handling your request.
Products Sold by Partner Brands:
- The partner brand is responsible for delivery, customer service, and addressing any issues related to your order.
- The delivery times, costs, and logistics displayed on our website are based on the information provided by our partner brands at the time of listing. However, these details are subject to change on the partner’s end, and discrepancies may arise between the information on our site and their current policies. As we do not handle the shipment of these products ourselves, we cannot be held responsible for any delays or changes in delivery times, costs, or logistics caused by updates on the partner’s side. We make every effort to ensure that the information on our website is accurate and up-to-date.
- Warranties and guarantees are provided and defined by the partner brand.

Liability and Disclaimers

Product Liability: We are not liable for any defects, damages, or issues related to the products sold by our partner brands. All liability rests with the respective partner brand.
Service Disruptions: We are not responsible for any disruptions, delays, or failures in our services caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or technical failures.
Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites.
Email Marketing: We are not responsible for any technical failures, data loss, or breaches related to the MailPoet service or WordPress database. You acknowledge that your data is stored at your own risk, though we take reasonable measures to secure it.
Product Responsibilities: Our liability for product defects, delivery issues, or service disruptions depends on whether the product is sold by Of Finland or a partner brand. For products sold by us, we will coordinate with suppliers to resolve issues but are not liable for delays caused by third parties.

Email Marketing

By subscribing to our newsletter or email list, you agree to receive marketing communications from us. . Your data, including your email address, name (if provided), subscription status, and interaction data, will be stored using third-party email marketing tools that comply with GDPR and other relevant data protection regulations.

You may unsubscribe or request the deletion of your data at any time. We are not responsible for any technical failures, data loss, or breaches related to third-party tools or services used. You acknowledge that your data is stored at your own risk, though we take reasonable measures to secure it.

Amendments to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and it is your responsibility to review them. Continued use of our services after changes are posted constitutes your acceptance of the modified Terms. Customers subscribed to our newsletter may receive notifications of significant changes.

We are not responsible for any technical failures, data loss, or breaches related to plugins or WordPress database. You acknowledge that your data is stored at your own risk, though we take reasonable measures to secure it.

Dispute Resolution

Any disputes arising from these Terms or your use of our services will be resolved in accordance with Finnish law. Any legal proceedings will be conducted exclusively in the courts of Finland.

Cookie policy

Privacy policy

Data Controller

The data controller for your personal information is Of Finland & Co Oy (Business ID: 3560768-9).

Data Collection

We collect the following personal data:

For Orders: Name, address, email, and payment details (processed via third-party payment processors).
For Events: Name and contact details (stored in our ticket management system) and payment details (processed via third-party payment processors).
For Marketing: Browsing behaviour, cookie data, and preferences (collected via third-party analytics tools).
For Email Marketing: Email addresses, names (if provided), subscription status, IP addresses, and campaign interaction data, stored using third-party email marketing tools that comply with GDPR.
For Order Fulfilment: Name, address, contact details, and order information. This data may be shared with suppliers or logistics partners, as necessary, to fulfil your order.

Purpose of Data Processing

Your data is used for:

Order processing and fulfilment.
Customer service and communication.
Marketing and improving our services.
Compliance with legal obligations, including GDPR.

Data Sharing

We may share your data with:

Third-party service providers for payment processing, delivery, and performance tracking.
Email Marketing Data: Subscriber data is stored either in our WordPress database or on EU-based servers. This data is only shared to third parties as required for technical or legal reasons (e.g., compliance with GDPR requests).
Partner brands for order fulfilment: Your data may be shared with suppliers or logistics partners to ensure the delivery of your order. This applies to both products sold by Of Finland and those sold by partner brands.

Data Sharing for Order Fulfilment

When you purchase products from our website, your data may be shared as follows:

For products sold by Of Finland, your data will be managed by us. In some cases, we may need to share necessary details (e.g., name, address, or contact information) with our suppliers or logistics partners to fulfil your order.
For products sold by partner brands, your data will be shared with the respective brand to enable order fulfilment, delivery, and customer service.

We only share the minimum data required to fulfil your order and ensure a smooth delivery process.

Data Security

We implement industry-standard security measures to protect your personal data. Our security framework relies on trusted third-party tools and service providers, each responsible for specific aspects of security and data protection, such as encryption, secure servers, and protection from unauthorized access.

While we take all reasonable steps to configure and maintain these security measures, we cannot guarantee the absolute security of your data due to the inherent limitations and potential vulnerabilities of third-party systems. We are not liable for any breaches, failures, or malfunctions of these third-party services.

Data Retention

We retain your personal data as follows, with all retention and deletion processes automated through third-party tools. While we configure these settings in accordance with our data retention policy, we accept no responsibility for any technical failures, malfunctions, or limitations of third-party tools and platforms or their associated systems that may affect the execution of these processes. We retain your personal data as follows:

Order Data: Up to 6 months after order fulfilment, after which it is either deleted or anonymised.
Incomplete or Cancelled Orders: Data from activity that did not result in orders, or from cancelled, failed, or pending orders, is retained for 4 weeks before deletion or anonymisation.
Email Marketing Data: Subscriber data is retained until you unsubscribe or request its deletion. After unsubscribing, your data will be deleted or anonymized within 4 weeks.

Your Rights

Under GDPR, you have the right to:

Access, correct, or delete your personal data.
Object to or restrict processing of your data.
Withdraw consent for marketing communications. You may unsubscribe at any time by contacting us at info@offinland.fi or using the unsubscribe link in our emails.

Order and Delivery Terms

Order Process

Orders can be placed through our online store, via social media direct purchase buttons or other channels that are in use.

Upon placing an order, you will receive an automatic email confirmation. This confirmation does not constitute acceptance of your order; acceptance occurs when we or the partner brand dispatch the order.

Pricing and Payment

Prices are listed in euros (EUR) and include the appropriate VAT and are subject to change without notice.
We accept payments via third-party payment processors, which support major credit cards and other common payment methods.
All payments are processed securely.

Delivery

Delivery Times and Costs: These vary by product and are determined by the seller (Of Finland or partner brand). Exact shipping details will be displayed at checkout. Delivery times, costs, and logistics are determined by the seller (Of Finland or partner brand) and will be displayed at checkout. While we strive to provide accurate information, discrepancies may occur due to updates on the partner’s side. We are not responsible for delays or changes in delivery caused by our partners or suppliers, but we will assist in resolving any concerns
Experiences: For experiences, you will receive an email confirmation of your purchase, which will serve as your ticket. This process may be adjusted as our offering diversifies.
Separate Shipments: If your order includes products sold by Of Finland and partner brands, you may receive separate packages.
Delivery Responsibility: We are not responsible for shipping delays or issues caused by our partners or suppliers, but we will assist in resolving any concerns.

Returns and Refunds

Returns and refunds are managed by the partner brand. Please refer to their specific return policies for details on timeframes, conditions, and processes. If you encounter any issues or have questions regarding returns or refunds, you are welcome to contact us, and we will assist by directing your inquiry to the appropriate partner brand for resolution.
For events, cancellations and refunds are subject to the terms specified during the ticket purchase process.

Updated: 9.4.2026